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Bei Lieferung in Nicht-EU-Länder können eventuell Zollgebühren entsprechend den länderspezifischen Regelungen anfallen. Diese werden im Zielland durch DHL oder die lokalen Zollbehörden erhoben.
Bitte beachten Sie unsere Allgemeinen Geschäftsbedingungen und das Widerrufsrecht

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Frequently asked questions about order processing

Delivery time and shipping costs

We deliver your goods free of charge and insured within Europe for orders over 30 euros. For orders with an order value of less than 30 euros, we charge a shipping fee of 5.90 euros.

As a rule, DHL needs 1-3 working days for delivery within Germany and 5-7 working days within Europe , possibly longer.

Returns and refunds

We grant a fourteen-day return and exchange policy for unopened and fully sealed goods. Paid shipping costs are excluded from reimbursement. The costs for the return must be borne by the customer, unless we are at fault. For further details see “Cancellation Policy” in the footer of each page.

Payment methods

We only use securely encrypted payment methods from well-known providers. If you have difficulty with a payment method, please contact us.